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1. Why is my water meter being replaced?

Over time, meters become less accurate and can provide inaccurate readings. By replacing meters, Allegany County will be able to bill more accurately and efficiently for water usage. In addition, the new system will include meter reading technology that will prevent any recording errors, minimize the need for County employees to go on private property, save labor time, minimize wear and tear on vehicles, and potentially allow water line leaks to be identified earlier by analysis of the data collected.

2. Does this mean my bill will increase?

Not necessarily, but older meters can tend to read lower than new ones. The new meters will simply record water usage more accurately.

3. When will this work be performed?

The work will be performed Monday through Friday during normal working hours, 7 a.m. to 4 p.m.

4. How do I know who is authorized to do the work?

Allegany County Government has contracted with a private company. These workers will have a project identification card. County employees will have a County identification badge.

5. Will a County employee be with the private contractor?

Yes, an inspector from the Department of Public Works Utilities Division will normally be on site.

6. How will this affect my water service?

The private contractor will come to your residence to replace your water meter. The water meter will be checked to verify that water is presently not in use. If no water is being used the water meter will be replaced. There will be interruption of service for approximately 45 minutes during the replacement process.

7. How long will it take?

In most cases, this is a simple process that will require approximately one hour.

8. Do these workers need to come inside my house?

Maybe, some meters are currently located inside the residence. If this is the case, the worker will need to come in and remove the old meter. All new meters will be installed outside near the property line.

9. I will not be available on the specific day. Where do I call?

In most cases, it will not be necessary for anyone to be home for the water meter replacement process. The majority of work will take place near the street in the meter box. If you have questions or concerns, contact the Allegany County Department of Public Works Utilities Division, 301-777-5942.

10. I was not able to turn on the water after the meter was installed. Why?

In rare instances, the main cut-off valve to your home may be left off. This will occur when the installation team is not able to pressurize your home following the installation. The normal cause of this condition is when an inside spigot is opened during the installation and subsequently left open. The water is not turned back on to ensure a sink or bath tub does not overflow with the resident not home to turn the water off. In these cases, your water will be left off and a door hanger notice will be left on your door providing you a point of contact to call to have your water turned back on.

11. Does the new meter require any special care or maintenance?

No, the new meter does not require any maintenance by the homeowner. As in the past, Allegany County will take care of all maintenance. The new meter has reading technology that allows County workers to read the meter using a lap top computer.

12. Will the new meter affect my service?

Generally no, but it can in older houses without a hot water expansion tank. Allegany County recommends that homeowners install a hot water expansion on your water system. Learn more about thermal expansion (PDF).

13. I still have questions. Where can I get additional information?

Allegany County Government is working with the private contractor to provide accurate and complete information in a timely manner. Residents may contact the Allegany County Department of Public Works Utilities Division at 301-777-5942.