Allegany Hazard Mitigation Plan Update
How to Use 911
Fire & Ambulance Companies
Policies & Forms
What To Do Before,
During & After
Make an Family
Build an Emergency
Department of Emergency Services
Communications Division Has Successful Annual Inspection
47,066 Emergency 911 Calls
this month, the Allegany County 911 Joint Communications Division
successfully completed the annual inspection by the Emergency Number
Systems Board (ENSB).
This is an important achievement because the successful completion
is required for state and federal funding. The ENSB provides funding
for 9-1-1 system enhancements, equipment replacements, and training
to ensure reliable and adequate capacity is available for 9-1-1
The 911 Center receives all incoming
calls to 9-1-1 for help in emergencies. The 911 Center manages the
dispatching of the Allegany County Sheriff’s Office, the City of
Cumberland Police Department, and fire and emergency medical
services units in Allegany County to the scene of the emergency. The
911 Center also receives standard business related non-emergency
The 911 Center operates 24/7, 365 days a
year and strives to provide the highest standard of care to citizens
and visitors in emergency situations. Last year the 911 Center
answered 219,013 calls for service and approximately 20% of these,
47,066, were for 9-1-1 emergency help. The 911 Center’s average time
to answer a 9-1-1 call was 4.6 seconds and this is within the
national standard.Of note, Allegany County Government maintains two
different facilities, a primary and a secondary back up, to serve as
the 911 Center and provide this essential, life-saving service.
Allegany County diligently worked to secure over one
million dollars of funding, specifically, $1,097,903.87, from the
ENSB for 12 projects this year.
There was a $925,921.00 telephone system update at the 911
Center to keep pace with evolving technology. The Emergency Medical
Priority Dispatch System, which provides protocols for prioritizing
responses of vehicles and personnel, was implemented at a cost over
$90,000. and a backup battery system for the 911 Center cost over
$60,000. The remaining projects included training exercises and
materials, noise canceling headsets, security cameras, etc.
Allegany County 911 Joint Communications Division Chief
Roger Bennett manages 29 staff members at the 911 Joint
Communications Center: 25 full-time dispatchers, one part-time
dispatcher, two quality assurance staff members, and one radio
Medical Priority Dispatch System
A new system at the Allegany County 911 Joint
Communications Center will benefit Allegany County’s
citizens and visitors in emergency situations. The
Emergency Medical Priority Dispatch System is an
example of the Allegany County Commissioner’s
commitment to emergency services.
Priority Dispatch System provides protocols for
prioritizing responses of vehicles and personnel.
With the use of this system the 9-1-1 dispatchers
can improve their management of emergency services
response resources. Specialized, equipped vehicles
and trained, equipped, personnel are limited and
valuable. Over, the goal is to accurately assess
each emergency situation and have the best possible
response with appropriate vehicles and personnel.
This is a comprehensive system which has been proven
to reduce cost and reduce risk for all involved.
Fire prevention tips were presented by Susan M. Lee,
Emergency Management Division Chief, and Clarence B.
Broadwater, Vice-President, Allegany-Garrett
Counties Volunteer Fire & Rescue Association, at the
Allegany County Commissioner’s public business
meeting on October 10. Left to right:Commissioner
William R. Valentine, Commissioner Creade V. Brodie,
Jr., Lee, Broadwater, and Michael W. McKay,
President of the Board of Commissioners.
Prevent Kitchen Fires!
More fires start in the kitchen than in any
other part of the house. National Fire Prevention
Week is October 6 – 12. Take a minute now to read
fire safety tips – you may prevent an injury or even
save a life.
September is National Preparedness Month.
Allegany County Department of Emergency Services is
focusing on one emergency preparedness step each
Make a Plan,
Build a Kit,
Get Involved. This information
will also be posted at facebook.com/allegany911.
Visit the FEMA (Federal Emergency Management Agency)
website, Ready.gov, throughout the year.
Emergency Water Supply Guidelines Brochure
Water is an essential element to survival and a
necessary item in an emergency supplies kit. Find out how you can build
a supply of water that will meet your family’s requirements during an
Emergency Services Utilizes
Social Media: Get
Information Direct From
In addition to traditional print and broadcast media, the Allegany
County Department of Emergency Services now is utilizing Facebook and
Twitter to inform the general public according to Richard L.
DeVore, Department Director. This applies to all four divisions in this
department: 911 Joint Communications, Emergency Management, Emergency
Medical Services, and the Animal Control & Shelter.
Summer Season Safety Information
Allegany County Department of Emergency Services is
alerting individuals to important seasonal safety
information. Summer is the time of extreme heat and
thunderstorms associated with power outages. Help
yourself and your loved ones. Take time to review this
life-saving safety information:
Heat Safety Tips
Never Leave Your Child Alone in a Car
Severe Weather Preparedness
If you have questions, please call the Department of
Emergency Services, 301-876-9155.