Rider Information
Print Rider's Guide (PDF)
Using the Bus Schedule
STOPS read left to right. |
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"Request" Stops
“REQUEST” STOPS are not routinely served. If there is a “by request” listed at a stop and you are on the bus, be sure to ask the driver to stop. If there is a “by request” listed at a stop and you want to be picked up, please call ahead as much as possible M-F 8am-4pm so we can be sure to let the driver know.
IF THERE IS NO TIME LISTED but it is along the route, don’t worry, the bus will stop there.
How to Ride the Bus
You may board our buses at any corner along any of our routes provided that the driver can make a safe stop.
Be VISIBLE at stops so the bus driver can see you waiting.SIGNAL the bus driver to stop and to allow you to board. Whenever possible, please wait at one of our bus stop signs.
You may also request that the driver stop at any corner along the route. Please let your driver know that you want off at least one (1) full block ahead of your stop by using the STOP REQUESTED Pull Cord.
Please be at your bus stop at least five (5) minutes before the bus is scheduled to arrive.
For faster service, please have your exact fare ready as you board the bus because our drivers do not carry change.
While on board....
Safety is an ACT priority.
Allow all passengers to exit the vehicle before you attempt to board.
Have your fare ready.
Seatbelts are required on all passengers while riding ACT vehicles!
Specialized seating area behind the driver must be made available to the elderly and disabled.
Please do not talk to the driver while the bus is in service, and remain seated while the bus is in motion.
Exiting the Bus
As the bus enters the block where you wish to exit, pull the cord or touch the yellow strip along the insides of the bus to signal the driver to stop at the next bus stop or intersection.
If the stop is unsafe or is not permitted under our flag stop policy, the driver will stop at the next safe location.
Wait until the bus comes to a complete stop before removing your seatbelt and moving about the vehicle.
You may exit to the front of the vehicle.
Passenger Rules & Etiquette
- FARE: Passengers must pay the fare upon boarding the vehicle. Drivers do not carry change.
- SEATBELTS ARE REQUIRED FOR ALL PASSENGERS.
- Children under age 12 must be accompanied by an adult. Age 5 and under ride at no charge.
- PROHIBITED SUBSTANCES & OBJECTS: For the comfort of all passengers, smoking or chew tobacco, eating, drinking, and using illegal substances in ACT vehicles are prohibited. Weapons of any kind are not permitted on transit vehicles.
- AUDIO DEVICES: Passengers may not play an audio device unless using a headset and keeping the volume low so that others are not disturbed.
- CELL PHONES: Cell phone conversations must be kept at a low, private volume as to not disturb other passengers or the driver.
- SOCIALIZING W/DRIVER: Passengers may not socialize with the driver while the bus is in service. The driver's attention must be on safe driving.
- LANGUAGE & BEHAVIOR: Abusive or offensive language or behavior is not permitted on the ACT vehicles or property. Interfering with a transit driver is against the law.
- DANGEROUS A driver may refuse to transport a passenger(s) who appear(s) to be under the influence of alcohol, illegal or dangerous substances, or whose behavior or language appears abusive, threatening, offensive, disorderly or dangerous to him, the driver, or other passengers. The driver may refuse transport at any point either prior to boarding or during a trip.
- PACKAGES: Passengers shall not carry articles onto a transit vehicle, which cannot be held or secured by the passenger. Passengers shall not place articles in the aisles of the ACT vehicle. (Alltrans: 3 package limit.)
- STROLLERS: Strollers are permitted on transit vehicles only if folded. Please fold the stroller before boarding and carry your child on the bus. Blocking the aisles of ACT vehicles is prohibited.
- BICYCLES: Folding bicycles are allowed on ACT vehicles. As with pet carriers, folding bicycles cannot take up seating space or obstruct the aisle. It must be carried on and restrained by the passenger.
- SERVICE ANIMALS & PETS: Service animals, which have been trained to perform a specific task/service, are permitted on board transit vehicles.
- Small pets, in carriers designed and manufactured for pet transport, are allowed on board at no additional cost. The carrier cannot take up seating or obstruct the aisle and must be able to be carried on by the passenger. Animals at-large or on a leash or harness (other than service dogs) are not allowed.
- ACT reserves the right to require any passenger with an animal that acts aggressively or poses a threat to others to exit immediately at a safe location.
Planning Your Trip
There are many ways to plan tour trip with Allegany County Transit:
- Use the online Trip Planner. Visit gov.allconet.org/ACT and enter your starting and ending points. Google will take care of the rest.
- View maps and schedules at our website gov.allconet.org/act
- Pick up or order printed schedules
- Call the ACT offices
Fares
- $2.00 cash - No transfer fees.
- Passengers 5 and under ride free with fare paying passenger.
- Half fares are available for those with Medicare, and qualifying ACT-issued half fare cards. Call 301-722-6360 for information about qualifications and application details or download the Half Fare Application here.
- Frostburg State University Faculty and Students ride FREE with a valid. FSU ID
Purchase Bus Passes
Punch Cards are $27.50 each for $30.00 worth of rides and are sold through the mail or in person at ACT.
By Mail:
Send a check or money order payable to Allegany County Transit, stating the number of punch cards, and a returning address to:
Allegany County Transit
1000 LaFayette Ave.
Cumberland, Maryland 21502
In Person:
Tickets may be purchased at the ACT office at the above address Monday - Friday, 8:00 am - 12:00 pm and 1:00 pm - 4:00 pm Cash or checks pay-able to Allegany County Transit are accepted.
Transfers
Please confirm with the driver as you are boarding if you need to transfer to another bus.
There are NO TRANSFER FEES. Transfer slips are only provided should you need to change buses at a transfer point during a one-way trip.Most transfers take Place at Rose's and Country Club Mall Theaters.
Bus fare is charged for each one-way trip
Holidays
There will be NO BUS SERVICE on: |
|
Memorial Day |
Monday, May 27, 2013 |
In Service Day |
Friday, June 14, 2013 |
4th of July |
Thursday, July 4, 2013 |
Labor Day |
Monday, September 2, 2013 |
Veteran’s Day (observed) |
Monday, November 11, 2013 |
Thanksgiving Day |
Thursday, November 28, 2013 |
Day After Thanksgiving |
Friday, November 24, 2013 |
Christmas Eve |
Tuesday, December 24, 2013 |
Christmas Day |
Wednesday, December 25, 2013 |
New Year’s Eve |
Tuesday, December 31, 2013 |
New Year’s Day |
Wednesday, January 1, 2014 |
Martin Luther King’s Birthday |
Monday, January 20, 2014 |
Memorial Day |
Monday, May 26, 2014 |
Service Cancellations and Delays
When weather conditions become unsafe or in emergency situations, service will be stopped with notice. Announcements of these notices will be made on radio stations: WCBC, WTBO, WFRB, Magic 100.5 and WFWM. Text alerts will also be sent if you are a subscriber.
Transit Alerts
You can receive transit service related updates via your text messaging-enabled cell phone or by e-mail. To sign up text TRANSIT to 888777 or sign up from our website below. You may unsubscribe anytime. Please be aware current standard messaging rates and fees may apply. Powered by Nixle.
Schedule Accuracy
Every effort will be made to operate according to publish schedules. Circumstances sometime develop beyond our control, accordingly to Allegany County Transit cannot hold itself responsible for errors in timetables inconvenience or damage resulting from delayed fixed routes.
Lost and Found
ACT is not responsible for items left on the bus. However, items found on the bus will be brought to the office and kept in our lost and found for one month. You may pick up your lost item, upon identification, at the ACT office at 1000 Lafayette Avenue, Cumberland MD during office hours 8am—4pm, Monday –Friday. Please call 301-722-6360 to be sure your item(s) have been found items not claimed after a one month period may be disposed of or given to charity.
FSU Shuttle
FSU Shuttle is a fixed route operating when Frostburg State University is in session and is available to the general public. This service is free to current FSU Students with a student ID. Schedules for this service can be found here.
Non-Discrimination Policy
Allegany County Transit (ACT) is committed to ensuring that no person is excluded from participation in or denied the benefits of the transit services we offer. This policy is consistent with the requirements of Title VI of the Civil Rights Act of 1964.
If you believe you have been subjected to unequal treatment because of race, color, or national origin, then you have the right to file a formal complaint. Complaints must be filed within one-hundred-eighty (180) days following alleged discriminatory actions. For more information or to submit a complaint contact us by mail, telephone, or e-mail:
Mrs. Christine Howard, Supervisor
Allegany County Transit
1000 Lafayette Avenue
Cumberland, MD 21502
301 722 6360
transit@allconet.org
Information Disclaimer
While every effort is made to keep Allegany County Transit's web site accurate and up-to-date, it may include technical inaccuracies and typographical errors. Allegany County Transit disclaims all liabilities associated with any inadvertent inaccuracies within this web site. The schedules are approximations and are subject to change. This web site is provided as a service from Allegany County Government with great effort made to ensure the accuracy and completeness of the contents contained herein.
Making Connections
Amtrak
Cumberland, MD Station Building is located on, 201 East Harrison Street in Cumberland, MD. The Capitol Limited train runs daily between Washington, DC and Chicago, making stops in Cumberland. Visit www.amtrak.com or call 1-800-USA-RAIL (1-800-872-7245) for more information.
Bay Runner Shuttle
Provides daily, scheduled, high quality transportation connecting the communities of Grantsville, Frostburg, Cumberland, Hancock, Hagerstown and Frederick to Baltimore. Visit BayRunnerShuttle.com or call 1-855-BAY-RUNR (1-855-229-7867) for more information.
Potomac Valley Transit Authority
PVTA provides transportation in West Virginia to Grant, Hampshire, Hardy, Mineral and Pendleton Counties. In addition PVAT serves stops in Allegany County: Westernport, McCoole, Rawlings, Cresaptown and Cumberland. Visit www.potomacvalleytransit.org or call 1-800-565-7240 for more information.
Garrett Transit Service
GTS operates on an advanced reservation service in Garrett County, MD and surrounding areas. Visit www.garrettcac.org or call 301-533-9010, Monday - Friday between 7am — 4:30pm for more information or to schedule a trip.
Washington County Commuter
The County Commuter operates fixed route and demand response services in Washington County, MD. Fixed routes originate in Hagerstown and offer service to Funkstown, Halfway, Long Meadow, Maugansville, Robinwood, Smithsburg and Williamsport. Visit www.washco-md.net/transit or call 240-313-2750 for more information.
Maryland Transit Administration Locally Operated Transit Systems
Maryland Travel Link