If you change your mind or are unable to make your scheduled trip, please let the dispatcher know as soon as possible, at least one hour before your scheduled trip for emergencies, and by 4 p.m. the previous day for non-emergency reasons. If you do not cancel your trip in advance, it will be considered a "no-show" and could result in suspension of service.
If you do not cancel your trip in advance, it will be considered a "no-show." When you are considered a no-show the return trip, if scheduled, will be cancelled, and you will be charged for the fare for the scheduled no-show trip. If your fare is not paid for three no-shows in a 12-month period, you will be suspended to schedule future service until your balance is paid. For information about paying your no-show balance, please call the Alltrans Office at 301-724-1255.